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Content Operations Manager

Banked

Banked

Operations
United States · Remote
Posted on Thursday, August 24, 2023

We are Banked:

We’re building a global, digital payments network, based on API access to highly secure banking rails, but free from the limitations of their decades old technology and cost model to support it. 

Payments have so far missed out on the cost benefits that come from scale and the innovation potential of the digitisation of all other areas of our lives. With deep partnerships across the ecosystem we’re making real-time payments work for a digital world. We believe moving money + data together is an untapped source of innovation, and will change not only the way we buy things, but the way we live with more useful and relevant experiences. We believe it's what makes us different from other payment providers.

We’ve recently raised our Series A funding for the next phase of our company roadmap, so we’re expanding the operations team to meet the coming, new challenges. 

Content Operations Manager at Banked

We’re looking for our first Content Operations Manager to join our team who can help manage Banked’s content and create a continuing culture of content excellence.

You are a strong collaborator with great organization skills, and have a passion and curiosity for creating and managing high-value content. You’re never short of ideas for improvement and are always on the lookout for gaps that need filling. 

While this is an individual contributor role, you will have the opportunity to define the content function and team structure with both the Head of Communications and the General Manager for the region.

About you
  • At least 3 years of experience as a content administrator or manager, or at a startup with similar scope and responsibilities

  • Being organized is part of your DNA

  • You are good at writing and editing documentation that is well crafted, easy-to-consume, clear, concise, consistent, and accurate

  • You have an eye for details

  • One of your superpowers is your resourcefulness and curiosity.  You are known for researching technical topics and convey technical information to readers of varying skill and experience

  • You’re known for your abilities to handle several complex projects simultaneously and deliver quality work on time

  • You are comfortable with word processing and spreadsheet software, content management systems and analytics tools

  • You understand the importance of collaborating with cross functional teams to shape and deliver on a roadmap that will make Banked the most valuable partner for our customers and merchants alike

  • Nice to have: Technical writing expertise, Graphic design skills, Some knowledge of web design, including HTML and CSS

What you'll be doing at Banked
  • Responsible for ensuring content is organized, easily discoverable and accessible

  • Lead the creation of sales assets, guides, training material, etc. by coordinating across product, design, communications and the growth team

  • Define processes and policies to ensure content is organized and is consistently observed and understood

  • Ensure content supports our brand standards, stylistic guidelines and legal and compliance requirements

  • Optimize search results,  archiving outdated content and update materials including internal content such as policies, procedures, and FAQs

  • Incorporate learnings from analytics data into the development of content

  • Learn about our customers and our products, and take the initiative to identify and propose new content

What Banked asks of you

STAY CURIOUS - “Look beyond” Those who keep questioning don’t settle for the obvious, so here at Banked we ask you to stay curious. Innovate, inspire, and *look beyond.*

BRING WARMTH - “Together is stronger” Everything is better in the sun, so be that light. Collaborate with respect and understanding, work with an open mind. *Together is stronger.*

OWN AND DELIVER - *“Make it happen.”* Own it with pride, act with purpose - have a plan and deliver. *Make it happen.*

Banked values 

We look for individuals who dream big, work hard and above all stay humble. Empathy, growth and passion is at the heart of what we do and through our work together we hope to create a safe and inclusive space. We deliver passion behind our product and encourage innovation.

GROWTH - A place to flourish, evolve and thrive.
EMPOWERMENT - An opportunity to drive your own impact.
A GLOBAL TEAM - A global, diverse, and inclusive place to be yourself.

Diversity, Inclusion and Equality

At Banked, we truly deliver on our word and are committed to building a culture where everyone belongs. We believe that employing a diverse workforce is key to our success and innovation. Banked are continually investing and reflecting on how we can further promote our diverse culture- a space for all to feel safe, seen and supported.