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Account Manager

CloudNC

CloudNC

Sales & Business Development
Chelmsford, MA, USA
Posted on Wednesday, May 8, 2024
Who are CloudNC?
CloudNC's mission is to make single-click manufacturing a reality.
We build software that automates control of CNC machines - metalcutting robots that make >$1Trn of components every year, for anything from aircraft to iPhones to cars.
Worldwide over 100 million hours are spent painstakingly programming these incredible machines by hand every year, and we believe this is a colossal waste of human time and talent in an industry already facing an existential skills crisis. Our software, CAM Assist, brings one-click automation to CNC machining.
Our world-class team, with tier 1 financial backers including Atomico, Autodesk and Lockheed Martin, combines expertise in computer science and physical manufacturing, from our locations in London and Chelmsford.
We are scaling from Series B to C at pace and are fully funded for this growth.
Primary Purpose of the Role:
Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.

Key Responsibilities and Tasks

  • Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.
  • Strive to surpass quarterly and annual sales targets for existing accounts.
  • Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset
  • Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.
  • Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.
  • Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.
  • Utilize data for informed commercial decisions and continuous customer growth strategies.
  • Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.
  • Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.

Key performance Indicators against Responsibilities and Tasks

  • Customer OTIF
  • Customer satisfaction
  • Wallet share growth

What you will receive…

  • Competitive Salary
  • Stock Options!
  • Private Healthcare
  • Electric Vehicle Salary Sacrifice
  • Pension
  • 28 days holiday + bank holidays
  • Enhanced parental leave
  • Monthly Lunches
  • Team Socials
  • ThanksBen Benefit - £50 per month
Equal Opportunities Statement
We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.