Website: https://www.invisible.co/

Blog: https://inv.tech/blog

Overview/Sales Deck: https://docsend.com/salesdeck

Recorded Demo: https://www.youtube.com/demo

Core Values: https://www.notion.so/invisibletech/Invisible-Values

Who Are We?

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. By the conclusion of 2023, we are on track to achieve an annual recurring revenue (ARR) of $100 million. Operating as a profitable business, we maintain a near complete ownership stake, with a firm foundation built on robust financial management. As part of our commitment to our team, we are excited to offer substantial equity compensation, presenting a life changing equity opportunities for our Partners.

Invisible Technologies stands at the forefront of operations innovation. We remove strategic roadblocks for clients, providing solutions to the world’s most complex business problems. A technology-led managed execution service, our success is driven by our powerful process orchestration platform, which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for client.

The role

As the Director of Engineering for Process Engineering, your job is to set the vision for this part of the organization, provide strategic planning, budgeting, org planning including hiring, and performance management of the current team. You should have strong leadership skills, technical proficiency, and the ability to work effectively with various stakeholders.

Our Marketplace Dynamics Team is responsible for the software used by our agents and operations teams to deliver our services. These teams are focused on financial systems that pay agents in 80+ countries, capacity planning, demand forecasting and labor marketplaces as well as systems that support reporting and situational awareness across our entire platform.

Culture

We expect everyone on the team to be constantly learning and growing. As a Director of Engineering, your enthusiasm for continual growth should permeate through the organization, raising the bar for performance in your team.

You will be leading a growing organization of 3 Engineering teams, providing mentorship and guidance.

Execution

The first principle of execution is reliable delivery — you honor your commitments. You should set clear expectations for your deliverables and drive them to completion. Communication is key, say what you’re going to do, do it, and then let everyone know that it’s done.

The second principle of execution is intelligent prioritization. You will be expected to set the strategy and roadmap for your organization, aligning it with the overall vision of the company.

Leadership

Your role is not just to manage, but to lead. You will be expected to provide clear direction, mentorship, and support to your teams, setting the example for how to work and behave.

You will also be responsible for hiring and performance management, ensuring your teams are staffed with the best talent and performing at their best.

Technical Proficiency

As a technical leader, you will be expected to have deep understanding of software engineering principles and processes, be able to understand and discuss architectural decisions, and contribute to the development of our technical infrastructure.

Experience in developing and implementing process improvements, software methodologies, and process automation is crucial.

Location

As a part of this role you will be managing a globally distributed team that has members in IST and CET timezones. You will also regularly meet with clients who are based in EST and PST, because of this we’re looking for a candidate based in EST so they will have reasonable overlap to meet with members of their team while also being available to collaborate with clients.

Working Schedule

The ideal candidate should have availability between 10am to 3pm EDT from Monday to Friday.