General information
Job Title
Graduate IT Support Technician
City
London
Country
United Kingdom of Great Britain and Northern Ireland
Division
People
Department
Corporate IT
Graduate IT Support Technician
Thought Machine
IT, Customer Service
London, UK
Posted on Saturday, August 3, 2024
Description
Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.
We’re looking for a graduate to join our IT support team. At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll learn to support them all, within a fast-moving, innovative technology company.
You will love identifying and solving problems, have outstanding communication skills, and be passionate about technology. We are looking for someone with the ability to communicate well across teams, identify problems, help design services for scale and prioritise workloads. The successful candidate must also be able to plan and execute work independently.
Duties
- Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
- Provisioning and deploying hardware for new and existing employees
- Managing the stock levels and lifecycle of IT hardware
- Checking and maintaining meeting room and other office IT equipment
- Partnering with the other members of the IT team to provide support and enforce IT policies
- Contributing to infrastructure improvements with other members of the team or as independent projects
Requirements
Essential
- Bachelor's degree in computer science or a similar technical field
- Experience with Linux or Mac OS (ideally both)
- Experience troubleshooting desktop and laptop hardware
- Solid understanding of networking concepts
Desirable
- Familiarity with Mobile Device Management systems like JAMF Pro
- Experience in Linux, or a passion and desire to learn it
- Experience with network troubleshooting
- Audio Visual experience
- Google Workspace applications and administration
- Bash and/or Python Scripting
Benefits
- Highly competitive salary
- Pension plan (match up to 7%)
- Life insurance - three times annual salary
- Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
- Shared parental leave (matched to our maternity leave for the same point in time)
- 25 days holiday and bank holidays
- Private health insurance with Bupa for you and your family
- Health cash plan (including dental and optical)
- Flexible working hours
- Cycle-to-work scheme
- Electric car scheme
- Season ticket loan
- Access to outstanding learning materials and courses
- Sports and hobby clubs, subsidised by Thought Machine
- All the latest tech you need
- Start the day properly with fresh fruit and cereals
- Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
- Two charity days a year
- Weekly food pop-up
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.