We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.

At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.

Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!

Ready to face new challenges?

Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more.

Our software is trusted by over 9,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Bring your best and enjoy the ride!

About the role

As our Customer Finance Support Intern, you will help to organize all finance-related issues, making sure clients' subscriptions are set up correctly and that we receive their payments on time. You will also take care of all finance related issues of our clients' with their guests using AmenitizPay our in-app payment gateway. You will be working within the Customer Success department to ensure client satisfaction.

Your missions

• Collaborate with our Sales, Customer Onboarding, and Customer Care teams to ensure best finance-related service for the business and our clients all along their journey with us
• Make sure clients are subscribed correctly, by applying the proper discounts, and adapting subscriptions
• Assist with AmenitizPay chargebacks, investigations, data collection and follow-ups
• Charge one-time fees to our clients when necessary
• Handle disputes issues and refunds, and build reports on amounts refunded
• Manage Stripe, including the month-end process each month
• Execute churns once approved
• Assisting AmenitizPay hardware shipping process

Your profile

• You have great analytical skills and you are a numbers enthusiast
• You enjoy administrative tasks and have interests in finance
• You have excellent organizational skills and are detail-oriented but able to keep sight of the "big picture"
• You are passionate about technology and the digital world
• You are eager to learn and you are looking for professional development to help you start your career
• Proactive, driven, and entrepreneurial with a 'can do' attitude
• You speak fluent English and feel comfortable with using it in finance environment
  

Bonus points for...

• Experience with programs like Stripe, Hubspot, Planhat, Zendesk, Jira...
  
• Speaking Italian, Portuguese or other latin language
• Interests in international tax regulations
• Previous experience in hospitality, SaaS or start-up reality

Internships at Amenitiz: 

• are 6 months long
  
• are paid 
• require an Internship Agreement from your University
• require a document allowing you to work and live in Spain 
  
  

Sounds fantastic, but why Amenitiz?

We are building a great product:
Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences in the most simple and easy way you can imagine.

Our great team is waiting for you:

We started 2023 with +250 team members and we keep growing. We foster a culture of positive vibes, empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

Some of our favorite perks include…

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.  

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Energetic, fast-growing, and international environment (26+ nationalities).  

- One of the hottest start-ups in Barcelona, according to the WIRED

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: https://noos.global/en. 

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 7.000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.