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Customer Onboarding Specialist - New Brazilian Market

Amenitiz

Amenitiz

Customer Service
Posted on Saturday, January 27, 2024
Customer Onboarding · Barcelona Office

Customer Onboarding Specialist - New Brazilian Market

We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.

At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.

Sounds fantastic, but why Amenitiz?

Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!

We are starting 2024 with +300 team members, fostering a culture of positive vibes, and empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

Ready to face new challenges?

Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more.

Our software is trusted by over 10,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Are you ready to bring your best and enjoy the ride?


About the role
***Note this is an Afternoon shift position from 14h to 22h ***

One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.

You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.

As a Customer Onboarding Specialist at Amenitiz you will:


- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- As the next in line after the sale, you will have a direct impact on ensuring client acquisition, by showing and demonstrating the value of Amenitiz for their businesses.
- You will use great product knowledge, pedagogy & empathy skills to ensure client retention and make sure Amenitiz will be the last tool they need !
- You will have a direct impact on customer satisfaction & product adoption, by building great trust and show your expertise of the industry.
- Make sure clients know how to use Amenitiz and help them become product experts themselves.
- Build solid relationships with our customers to limit the churn rate by setting them up for success.
- Ensure optimal use of the solution and look for opportunities to increase revenue per customer by offering relevant cross-selling solutions.

About you:


- You are Brazilian Portuguese native speaker, and you have outstanding communication skills, both spoken and written also in English
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (32+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: https://noos.global/en.

    With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 10.000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

    Team
    Customer Onboarding
    Locations
    Barcelona Office
    Employment type
    Full-time
    Job language
    Portuguese
    Contact Chiara Ceccotti Talent Acquisition Partner – People

    Barcelona Office

    Workplace & Culture

    Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

    We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

    About Amenitiz

    We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.

    Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.

    Founded in 2017
    Co-workers 350+ wonderful people
    Customer Onboarding · Barcelona Office

    Customer Onboarding Specialist - New Brazilian Market

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