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Head of Brand, Content and Customer Marketing



Marketing & Communications, Customer Service
Posted on Friday, February 9, 2024
Marketing · Barcelona Office

Head of Brand, Content and Customer Marketing

Join us to transform Amenitiz into the foremost recognizable brand in the hospitality sector!

At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

Starting 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenges?

About the role

The Head of Brand, Content, and Customer Marketing plays a pivotal role in shaping Amenitiz's brand identity and enhancing customer engagement within the hospitality industry.

You will be reporting directly to the VP of Marketing, carrying the core mission of transforming Amenitiz into the foremost recognizable brand in the hospitality sector.

Your missions

  • Develop and execute a comprehensive Amenitiz global brand strategy to resonate with diverse markets.

  • Oversee the end-to-end process of content production, ensuring high-quality output and efficiency.

  • Manage the creative studio to optimize resources and workflow for maximum impact.

  • Enhance customer experience initiatives to foster brand loyalty and advocacy.

  • Define the usage of data-driven insights to inform marketing strategies and optimize performance.

  • Develop strategies to build and nurture customer communities around the brand.

  • Provide leadership and guidance to the brand, content, and customer marketing teams.

Your profile

  • 3+ years of experience in leadership roles within the brand, content, and/or customer marketing fields.

  • Proficiency in developing and executing global brand strategies to drive market recognition and business growth.

  • Strong background in content production, including ideation, creation, and distribution across various channels.

  • Demonstrated ability in managing creative studios, optimizing resources, and ensuring high-quality output.

  • A focus on enhancing customer experience through strategic initiatives and engagement tactics.

  • Proficient in leveraging data-driven insights to inform marketing strategies, optimize performance, and drive results.

  • Exceptional leadership skills, including the ability to inspire and motivate teams to achieve objectives and excel in their roles.

  • Strong English communication skills, with proficiency in additional languages such as French and Spanish highly valued.

It sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (35+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: https://noos.global/en.

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 10'000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

If this sounds like the right role for you and you want to be part of a fast growing company with a lot of opportunities then please apply today!

Barcelona Office
Employment type
Job language
Contact Claudia Alfonso Baqués Talent Acquisition & Employer Branding Specialist – People

Barcelona Office

Workplace & Culture

Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

About Amenitiz

We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.

Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.

Founded in 2017
Co-workers 350+ wonderful people
Marketing · Barcelona Office

Head of Brand, Content and Customer Marketing

Join us to transform Amenitiz into the foremost recognizable brand in the hospitality sector!

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