At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?

About the role

As our Customer Care Intern, you will be in charge of helping our clients with various issues they might have while using Amenitiz software. You're on the company's front line, and a reflection of the level of service we give our clients.

Your missions

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients know how to use Amenitiz and help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way.
• Provide our customers with any extra advice requested, always looking to go the extra mile!

About you

• You are a native French speaker and you have outstanding communication skills in English. Spanish is a plus!
• You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
• If you have previous experience in a customer-facing role is a great plus!

Requirements

• Internship agreement provided by your University
• Documentation allowing you to work in Spain full time (40h/week)

Please apply only if you are okay with this conditions.

It sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine.

Some of our favorite perks include…

• This is a paid internship with a monthly compensation of 750 €.
• Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
• We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• Energetic, fast-growing, and international environment (35+ nationalities).
• One of the hottest start-ups in Barcelona, according to the WIRED.
  
• Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
• Positive impact on the world: https://noos.global/en.

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 12'000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

If this sounds like the right role for you and you want to be part of a fast-growing company with a lot of opportunities then please apply today!

Team

Customer Care

Locations

Barcelona Office

Employment type

Internship

Job Language

French

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