At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?

About the role:

As a Sales Operations Manager at Amenitiz, you will play a pivotal role in driving the efficiency and effectiveness of our sales team. You will be responsible for managing sales data, optimizing sales processes, and providing analytical insights to support strategic decision-making. Your focus will be on ensuring our sales operations run smoothly and align with our overall business objectives.

Key Responsibilities:

• Lead a team of sales operations analysts and process specialists.
• Build and create efficient sales team operations and go-to-market strategies.
• Own top and mid-funnel productivity and efficiency, defining operational strategies around lead acquisition, MQL to SQL conversion, and sales team workflows (SDRs and AEs).
• Impact the entire sales life cycle, including marketing and onboarding.
• Serve as the operations business partner for regional sales leaders.
• Drive MQL optimization, identify data opportunities, and build processes to capture those opportunities.
• Coordinate with marketing, finance, and other departments to align sales strategies with overall business goals.
• Develop and refine sales forecasts and plans, working closely with finance and marketing teams.
• Ensure accurate and timely management of the sales pipeline, identifying bottlenecks and implementing strategies to address them.
• Conduct in-depth analysis of sales performance metrics and present findings to senior leadership.
• Create and implement processes for efficient lead qualification and nurturing.

Key Performance Indicators:

• Spend Efficiency (CAC and CLTV): Monitor and optimize customer acquisition cost and customer lifetime value.
• Sales Velocity: Measure and improve the time it takes to move leads through the sales funnel and close deals.
• Conversion Rates: Track and improve the percentage of leads that convert to customers at each stage of the sales funnel.
• Sales Productivity: Assess and enhance the efficiency of the sales team in meeting targets and achieving quotas.
• Sales Effectiveness: Ensure the sales team focuses on high-value activities and allocate resources effectively.
• CRM Utilization Rate: Monitor the adoption and effective use of the CRM system by the sales team.
• Pipeline Health: Regularly review the sales pipeline to ensure it is robust and balanced.

Qualifications:

• 5+ years of experience in sales operations, with a focus on process optimization and data analysis.
• At least 2 years of people management experience.
• Startup experience is a plus; comfortable working in a fast-paced, dynamic environment.
• Proven track record of managing and improving sales processes and systems.
• Strong analytical skills with the ability to interpret data and provide strategic insights.
• Proficiency in SQL and Excel, with experience in writing queries, pulling data, and creating data visualizations.
• Proficiency in HubSpot and sales analytics tools.
• Excellent communication and collaboration skills.
• Entrepreneurial mindset with a passion for driving efficiency and growth.
• Fluency in English; additional languages such as French, Italian, or Spanish are a plus.

It sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (35+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: https://noos.global/en.

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 12,000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

If this sounds like the right role for you and you want to be part of a fast-growing company with a lot of opportunities then please apply today.

Team

Operations

Locations

Barcelona Office

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