<div class="content-intro"><p>At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.</p> <p>We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.</p> <p>From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.</p></div><div class="p-rich_text_section"> <p><strong>About the role</strong></p> <p>As a <strong>Customer Onboarding Specialist</strong>, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.</p> <p>This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.</p> </div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><strong>Your mission</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.</li> <li>Train and support hoteliers in a practical and engaging way, helping them become autonomous users.</li> <li>Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.</li> <li>Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.</li> <li>Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.</li> <li>Share customer feedback and ideas with the team to continuously improve how we onboard new clients.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">About you</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>You are a <strong>native Spanish speaker</strong> with outstanding communication <strong>skills in English and Portuguese</strong><strong>.</strong></li> <li>You have <strong>1+ years of experience in a customer-facing role</strong>. Experience in the <strong>travel tech industry</strong> is a strong plus.</li> <li>You enjoy helping people, explaining things clearly, and making complex topics easy to understand.</li> <li>You are curious, proactive, and comfortable asking for support and feedback.</li> <li>You are empathetic, customer-oriented, and able to adapt your communication style to different people.</li> <li>You are organized, reliable, and motivated to learn and grow in a team environment.</li> <li>You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.</li> </ul> <p><strong data-stringify-type="bold">Our Benefits</strong></p> <ul> <li><strong>Competitive salary -</strong> We recognize your hard work and celebrate your success with exciting, performance-based incentives.</li> <li><strong>Comprehensive health &amp; wellness coverage</strong> - Your physical and mental well-being matter, and we’ve got you covered.</li> <li><strong>Stock options</strong> - Be a part of our success with real ownership in Amenitiz.</li> <li><strong>Get paid whenever you want</strong> - No need to wait until the end of the month - access your salary anytime.</li> <li><strong>Flexible benefits</strong> - Save on meals, childcare, transportation, and training with our tailored remuneration options.</li> <li><strong>Grow with us</strong> - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.</li> <li><strong>Fuel your curiosity</strong> - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track</li> </ul><div class="content-conclusion"><p>Apply now to join our team and be a part of our exciting journey at Amenitiz!</p></div>