About the role

As a Customer Onboarding Specialist, you'll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission

• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.

• Train and support hoteliers in a practical and engaging way, helping them become autonomous users.

• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.

• Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.

• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.

• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you

• You are a native Spanish speaker with outstanding communication skills in English and Italian.

• You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.

• You enjoy helping people, explaining things clearly, and making complex topics easy to understand.

• You are curious, proactive, and comfortable asking for support and feedback.

• You are empathetic, customer-oriented, and able to adapt your communication style to different people.

• You are organized, reliable, and motivated to learn and grow in a team environment.

• You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our offer

• Competitive OTE - base salary plus uncapped performance-based commission

• Stock options with a progressive vesting schedule

• Comprehensive health insurance

• On-demand salary access - no need to wait until the end of the month

• A structured career path with defined criteria at every level

• Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options

• Any book, purchased for you, plus access to a shared team library

• An international team of 35+ nationalities based in one of Europe's leading tech hubs