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Engagement Manager

Banked

Banked

Sales & Business Development
Remote · United States
Posted on Tuesday, August 22, 2023

We are Banked:

We’re building a global, digital payments network, based on API access to highly secure banking rails, but free from the limitations of their decades old technology and cost model to support it. 

Payments have so far missed out on the cost benefits that come from scale and the innovation potential of the digitisation of all other areas of our lives. With deep partnerships across the ecosystem we’re making real-time payments work for a digital world. We believe moving money + data together is an untapped source of innovation, and will change not only the way we buy things, but the way we live with more useful and relevant experiences. We believe it's what makes us different from other payment providers.

We’ve recently raised our Series A funding for the next phase of our company roadmap, so we’re expanding the operations team to meet the coming, new challenges. 

Engagement Manager

We’re looking for a customer-facing Engagement Manager who can help with all aspects of successful engagements for customers across our strategic accounts while thinking about how and where we should invest to improve these processes. 

You will take on large and impactful projects from supporting the sales cycle, to post-sales delivery. This includes including navigating customer requirements, managing their end-to-end delivery,  to participating in sharing novel product requirements with large prospective partners, and improving our overall delivery processes. You’ll participate in the direction of the company and products, where you’ll be part of a small team where everyone has a voice.

Additionally, as Banked’s first Engagement Manager you will have the opportunity to define the delivery engagement function and team structure with both the Head of Sales and the General Manager for the region.

About you
  • At least 5 years of relevant experience ideally with a top-tier strategy /or technology consulting firm, SaaS technology provider, or at a startup with similar scope and responsibilities

  • You have professional services or consulting experience

  • You have a good track record of leading and managing teams, and delivering against tight deadlines in fast-paced, demanding environments

  • You get excited about the big picture and are equally involved with the details. You get excited by opportunities to help internal or external teams break projects down into clear, concrete milestones and then achieve them

  • One of your superpowers is your strong organizational skills

  • You understand commercial aspects of deal making and delivery milestones, and are naturally comfortable supporting sales with both early and late stage opportunities

  • You can succinctly explain technical concepts at varying levels of abstraction, taking into account your stakeholders’ goals and professional backgrounds. And if you are not able to, you’re good at rallying others to help

  • You can see around the corner - and you’re skilled at identifying risks

  • You understand the importance of collaborating with cross functional teams to shape and deliver on a roadmap that will make Banked the most valuable partner for our customers and merchants alike

  • You love helping others succeed and are skilled at helping them overcome roadblocks to hit their goals on time

What you'll be doing at Banked
  • Manage the successful delivery and continuous support of Banked’s solutions for key strategic customer accounts

  • Manage the entire engagement lifecycle for our customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management

  • Support partners to scale their distribution of our platform by coordinating sales assets, training programs, and SME support

  • Conduct & coordinate meetings onsite and remotely, and execute discovery workshops to map customer use cases and requirements to the Banked’s platform

  • Partner with Sales & Customer Success to ensure a seamless transition from pre-sales to post sales

  • Provide regular communications to leadership, internals teams and customers

  • Be the voice of the customer by facilitating identification, internal communication, and remediation for new product requirements and issues

  • Ideate and develop new program deliverables that help improve existing team processes from pre-sales to post sales, including support

  • This position will require travel within the US potentially up to 50% 

What Banked asks of you

STAY CURIOUS - “Look beyond” Those who keep questioning don’t settle for the obvious, so here at Banked we ask you to stay curious. Innovate, inspire, and *look beyond.*

BRING WARMTH - “Together is stronger” Everything is better in the sun, so be that light. Collaborate with respect and understanding, work with an open mind. *Together is stronger.*

OWN AND DELIVER - *“Make it happen.”* Own it with pride, act with purpose - have a plan and deliver. *Make it happen.*

Banked values 

We look for individuals who dream big, work hard and above all stay humble. Empathy, growth and passion is at the heart of what we do and through our work together we hope to create a safe and inclusive space. We deliver passion behind our product and encourage innovation.

GROWTH - A place to flourish, evolve and thrive.
EMPOWERMENT - An opportunity to drive your own impact.
A GLOBAL TEAM - A global, diverse, and inclusive place to be yourself.

Diversity, Inclusion and Equality

At Banked, we truly deliver on our word and are committed to building a culture where everyone belongs. We believe that employing a diverse workforce is key to our success and innovation. Banked are continually investing and reflecting on how we can further promote our diverse culture- a space for all to feel safe, seen and supported.