BCB Group is a leading crypto-dedicated payment services provider, serving many of the industry’s largest clients including Bitstamp, Crypto.com, Fireblocks, Gemini, and Kraken. BCB Group provides payment services in over 30 currencies, FX, cryptocurrency liquidity, digital asset custody and BLINC, which is BCB’s free, instant settlements network for the BCB client ecosystem.

Responding to corporate and institutional demand for essential and excellent infrastructure in digital asset markets, BCB Group was created by established thought leaders in finance, regulation and technology. Founded in the UK and developed to encompass key relationships across global financial services communities, BCB Group is well positioned as one of the first multi-jurisdictional regulated cryptocurrency service firms.

The cryptocurrency and blockchain industry is growing rapidly, and we want to continue shaping the way the industry progresses. We are looking for talented, motivated and crypto-passionate individuals to join us in ushering in this new financial revolution.

www.bcbgroup.com

The Role - What will you be doing?

We are looking for a highly motivated and enthusiastic Customer Success Business Operations Analyst to join our fast-growing team.

The candidate needs to be able to demonstrate both a strong understanding of international payment and foreign exchange (FX) operations, confident customer service competences and excellent business operations competences.

The ideal candidate will be able to use their business operations and project management competencies, and technical payments and FX experience, to support the delivery of service optimisation through taking responsibility, solving problems, all with a strong customer-centric mindset.

Key Responsibilities and Duties:

• Management of Customer Success Team change portfolio - ensuring tasks are clearly captured, assigned and tracked
• Support the creation and maintenance of the Customer Success Team policies, processes and procedures
• Support the maintenance of the Customer Success Team intranet site built on Confluence
• Creation, and Insight Analysis, of activity and Customer Success metrics in order to support optimisation of client’s BCB service
• Working harmoniously with our Enterprise Change, Operations, Compliance & Technical teams
• As part of the Customer Success Business Management Team, support the Team Lead to drive Customer Success department performance and deliver of its strategic objectives and KPI targets.

So, what are we looking for?

• Must have strong business operations and analytical skills
• Must have project / change management competencies
• Confident in creating and maintaining processes and procedures
• Confident communicating the implications of data to a diverse and senior audience
• Payments or foreign exchange operations experience
• An understanding of various payments rails such as FPS, CHAPS, SEPA &
• SWIFT is an advantage
• Disciplined to work remotely if needed
• Strong attention to detail
• Strong time management and prioritisation skills
• Excellent PC & typing skills
• Excellent written and verbal communication skills
• Curious and an eye for improvement
• Familiarity with Confluence a plus

So, what’s in it for you?

Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team.

The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.

At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.

• 30 days annual leave
• Enhanced parental leave, equal for everyone regardless of your role as parent or carer to your new addition to the family (i.e. same for men, women, adoption or surrogacy)
• 4 days to look after your wellbeing; for the days when you just can’t face working
• 1 day to give back to your community either on your own or with your team
• Country specific Medical Insurance, pension contributions and life insurance - giving you the peace of mind when you need it most
• We don’t force anyone into an office but we know for a lot of our colleagues they love the office - you pick where you work (as long as it’s legal!), we trust you to get the work done