About BCB Group

BCB Group is a leading crypto-dedicated payment services provider, serving many of the industry’s largest clients including Bitstamp, Crypto.com, Fireblocks, Gemini, and Kraken. BCB Group provides payment services in over 30 currencies, FX, cryptocurrency liquidity, digital asset custody and BLINC, which is BCB’s free, instant settlements network for the BCB client ecosystem.

Responding to corporate and institutional demand for essential and excellent infrastructure in digital asset markets, BCB Group was created by established thought leaders in finance, regulation and technology. Founded in the UK and developed to encompass key relationships across global financial services communities, BCB Group is well positioned as one of the first multi-jurisdictional regulated cryptocurrency service firms.

The cryptocurrency and blockchain industry is growing rapidly, and we want to continue shaping the way the industry progresses. We are looking for talented, motivated and crypto-passionate individuals to join us in ushering in this new financial revolution.

What will you be doing?

• Support BCB in building our a world class team of Account Managers to manage our rapidly expanding client book
• Coach and develop your account management team, supporting them in building individual account plans
• Work with the Exec team to understand growth potentials and set key cross selling targets, as well as, account nurturing opportunities
• Demonstrate deep understanding of the customer strategy, objectives and knowledge of client’s key decision makers (C-level) to be able to create clear account management plans for expanding business
• Engage with cross-functional teams and maintain a solid understanding of BCB suite of products and services
• Develop and maintain relationships with new and existing key client stakeholders
• Regular updating of CRM with sales activities, forecast and pipeline
• Maintaining overall customer engagement and expanding and retaining managed net revenue
• Tracking new clients from onboarding through to going live ensuring other teams within BCB are responding to clients in a timely manner
• Lead and coach the Business Development team
• Organising and attending client events - reviews, roundtables, socials, conferences etc.

So, what are we looking for?

If you can demonstrate the following experience/skills below, we would love to have a conversation.

• 6+ years experience in relevant client relationship roles, ideally within Financial Services/Payments/Crypto.
• Strong people manager with experience in leading a team within a similar role
• Demonstrable experience and ability to build strong relationships with clients and internal stakeholders
• Using data to identify cross selling and upselling opportunities and target-setting
• Use of strategies and processes to ensure client retention and high levels of customer experience
• Experience of working in environment driven by financial targets (sales targets, client revenue growth etc)
• Strong negotiation skills
• Strong interpersonal skills and the ability to develop and execute a sales plan
• Problem solving - ability to understand, articulate, structure and solve client needs
• Presentation and communication skills - ability to deliver presentations and communicate at all levels within an organisation (external and internal

So, what’s in it for you?

Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team.

The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.

At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.

• 30 days annual leave
• Enhanced parental leave, equal for everyone regardless of your role as parent or carer to your new addition to the family (i.e. same for men, women, adoption or surrogacy)
• 4 days to look after your wellbeing; for the days when you just can’t face working
• 1 day to give back to your community either on your own or with your team
• Country specific Medical Insurance, pension contributions and life insurance - giving you the peace of mind when you need it most
• We don’t force anyone into an office but we know for a lot of our colleagues they love the office - you pick where you work (as long as it’s legal!), we trust you to get the work done