<p><span>At Bird Buddy, we’re revolutionizing birdwatching with smart technology that connects people to nature. We’re hiring a Head of CRM and Communications in Slovenia to lead customer retention and growth through innovative, data-driven strategies. You'll design and automate personalized customer journeys, optimize engagement, and drive loyalty. Join a fast-growing startup where you’ll shape the customer experience and grow your career while making a real impact.</span></p> <p><br></p> <p><span>Key Responsibilities </span></p> <ul> <li><span>Design, develop, and maintain workflows that enhance the customer journey, ensuring CRM systems support proactive communication and align with business goals.</span></li> <li><span>Create personalized, multi-channel communication strategies (email, in-app, etc.) for onboarding, retention, and upselling, using data insights to optimize campaigns.</span></li> <li><span>Define and track key metrics to monitor engagement and satisfaction, identify at-risk customers, and implement strategies to improve retention.</span></li> <li><span>Analyze customer behavior and campaign performance to provide actionable insights, optimize the customer journey, and drive long-term loyalty.</span></li> <li><span>Partner with internal and outsourced teams to align messaging, integrate feedback, and enhance the overall customer experience.</span></li> </ul> <p><br></p> <p><span>Key Qualifications</span></p> <ul> <li><span>Proven experience in CRM management, customer success, and designing workflows, automations, and copywriting.</span></li> <li><span>Strong understanding of customer lifecycle management, retention strategies, and health metrics.</span></li> <li><span>Proficient in CRM platforms like Salesforce, HubSpot, Braze, or Klaviyo.</span></li> <li><span>Data-driven with excellent analytical, reporting, and problem-solving skills.</span></li> <li><span>Exceptional written and verbal communication skills for creating compelling customer messaging.</span></li> </ul> <p><br></p> <p><span>Join us<br><span><span>We're ideally looking for someone who’s open to relocating to Slovenia - or at least able to join us here for a week or more each month.</span></span><br></span></p> <ul> <li><span>Dynamic Team: Work alongside a group of passionate individuals who are all about making a meaningful impact.</span></li> <li><span>Startup Culture: Immerse yourself in the fast-paced, innovative world of a rapidly growing startup. Expect a rollercoaster ride filled with opportunities for personal and professional growth.</span></li> <li><span>We offer an open-ended contract with a trial period to start. </span></li> <li><span>Competitive stock options.</span></li> <li><span>At least 25 days of paid leave.</span></li> <li><span>And of course, you get your own Bird Buddy and Bird Buddy Pro subscription!</span></li> </ul> <p> </p> <p><span>If this describes you, we invite you to submit your application</span><span> to help us learn more about you and your potential contributions to our mission to connect people with nature through technology.</span></p>