<p><span>At Bird Buddy, we’re transforming birdwatching with smart technology. Own and execute strategies to enhance brand reputation by managing customer feedback, driving positive reviews, and analyzing sentiment to inform business improvements. Collaborate across Customer Support, Marketing, and Product teams to align efforts and strengthen public perception, customer trust, and long-term success.</span></p> <p><strong><br></strong></p> <p><span>Key Responsibilities </span></p> <ul> <li><span>Drive positive customer reviews and engagement across multiple platforms.</span></li> <li><span>Monitor, analyze, and respond to customer feedback to protect and enhance brand reputation.</span></li> <li><span>Collaborate with Customer Support and Product teams to resolve issues and improve experiences.</span></li> <li><span>Align reputation management strategies with Marketing campaigns and brand messaging.</span></li> <li><span>Proactively manage reputation risks, crisis communication, and brand voice consistency.</span></li> </ul> <p><strong><br></strong></p> <p><span>Key Qualifications </span></p> <ul> <li><span>2-5 years of experience in online reputation management, customer engagement, social media management, or a related field.</span></li> <li><span>Experience managing reviews on platforms such as Trustpilot, Google Reviews, and Amazon is highly preferred.</span></li> <li><span>Excellent written and verbal communication skills, with the ability to craft professional and empathetic responses.</span></li> <li><span>Ability to work independently, prioritize tasks, and make data-driven decisions.</span></li> </ul> <p><strong><br></strong></p> <p><span>Join us</span></p> <ul> <li><span>Work on a project that can truly change how millions of people perceive nature and help them make a lasting impact on global biodiversity for generations to come.</span></li> <li><span>Engage with a passionate, dynamic, and talented team. </span></li> <li><span>Be part of the fast-paced, innovative environment of a rapidly growing startup, with abundant opportunities for personal and professional growth.</span></li> <li><span>Work three half-days in the office with the flexibility to manage the rest of your schedule.</span></li> <li><span>Enjoy competitive stock options, at least 25 days of paid leave, and an open-ended contract with a trial period.</span></li> <li><span>Receive your own Bird Buddy Feeder and Bird Buddy Premium Family subscription.</span></li> </ul> <p><strong><br></strong></p> <p><span>If this describes you, we invite you to submit your application to help us learn more about you and your potential contributions to our mission to connect people with nature through technology.</span></p>