Birdbuddy builds products that connect people with nature through smart hardware, computer vision, and beautifully designed software. Our community of hundreds of thousands of users around the world relies on us not only for innovative technology, but also for thoughtful, human support at every step of their journey.

We’re looking for a Customer Support Associate who cares about great customer experiences and representing the Birdbuddy brand with empathy and clarity. In this role, you’ll work closely with customers and internal teams to resolve issues, improve processes, and support our community every day.

Key Responsibilities

• Manage customer communication across email, chat, phone and social channels with empathy and brand consistency.
• Support engagement initiatives by collecting and sharing customer insights that inform product and communication improvements.
• Collaborate with internal teams to resolve order, logistics, and product-related inquiries efficiently.
• Maintain and improve FAQs, guides, and other self-service resources to ensure clear and accessible information.
• Align AI-driven tools with up-to-date and accurate customer knowledge base content.
• Assist in community engagement projects that strengthen relationships with our customers.
• Track and report on key engagement and satisfaction metrics to support continuous improvement.
• Identify and recommend process or content updates that enhance the customer experience.
• Contribute to the broader customer engagement strategy through insights, creativity, and proactive communication.

Key Qualifications

• 2+ years of experience in customer support, customer service, or a similar role.
• Proven ability to work independently, handle complex escalations and resolve high-priority customer issues.
• Strong problem-solving skills with the ability to assess and resolve unique customer concerns.
• Familiarity with CRM and support tools such as Zendesk, Intercom, Sprout or similar platforms.
• Experience maintaining or contributing to knowledge bases, FAQs, or self-service resources.
• Excellent written and verbal communication skills to manage customer interactions and content creation effectively.

Join us

• Work on a project that can truly change how millions of people perceive nature and help them make a lasting impact on global biodiversity for generations to come.
• Engage with a passionate, dynamic, and talented team.
• Be part of the fast-paced, innovative environment of a rapidly growing startup, with abundant opportunities for personal and professional growth.
• Work three half-days in the office with the flexibility to manage the rest of your schedule.
• Enjoy competitive stock options, at least 25 days of paid leave, and an open-ended contract with a trial period.
• Receive your own Bird Buddy Feeder and Bird Buddy Premium Family subscription.

If this describes you, we invite you to submit your application to help us learn more about you and your potential contributions to our mission to connect people with nature through technology.

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