Job Opportunities in the Backed Portfolio

Backed VC

Technical Pre-Sales and Customer Success Engineer



IT, Customer Service, Sales & Business Development
Posted on Thursday, June 20, 2024
Who are CloudNC?
CloudNC's mission is to make single-click manufacturing a reality.
We build software that automates control of CNC machines - metalcutting robots that make >$1Trn of components every year, for anything from aircraft to iPhones to cars.
Worldwide over 100 million hours are spent painstakingly programming these incredible machines by hand every year, and we believe this is a colossal waste of human time and talent in an industry already facing an existential skills crisis. Our software, CAM Assist, brings one-click automation to CNC machining.
Our world-class team, with tier 1 financial backers including Atomico, Autodesk and Lockheed Martin, combines expertise in computer science and physical manufacturing, from our locations in London and Chelmsford.
We are scaling from Series B to C at pace and are fully funded for this growth.
We are seeking a dynamic and technically adept Pre-Sales and Customer Success Engineer to join our team. The successful candidate will play a critical role in supporting the sales process and ensuring the ongoing success and satisfaction of our customers using CAM Assist software.
This role involves understanding customer needs, providing technical expertise, and ensuring that our solutions align with client requirements throughout the customer lifecycle. The ideal candidate will have a strong background in CNC machining and manufacturing technologies, coupled with excellent communication and presentation skills.

Essential Skills:

  • Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, or a related field.
  • Minimum of 5 years of experience in a technical pre-sales, application engineering, customer success, or similar role within the manufacturing or CNC machining industry.
  • Strong understanding of CNC machining processes and CAD/CAM software.
  • Familiarity with CAM packages such as Autodesk Fusion 360, Mastercam, or Siemens NX.
  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
  • Proven ability to work collaboratively with sales teams, technical teams, developers, and customers.
  • Strong problem-solving skills and a customer-focused mindset.
  • Willingness to travel as needed to meet with customers and support sales and post-sales activities.

Desirable Skills:

  • Experience with AI and machine learning applications or complex advanced engineering solutions in manufacturing.
  • Previous experience working with CAD / CAM / CAE software.
  • Familiarity with cloud-based software solutions and SaaS models.
Equal Opportunities Statement
We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.