General information
Job Title
People Operations and Office Coordinator
City
New York City
Country
United States
Division
People
Department
Operations
People Operations and Office Coordinator
Thought Machine
People & HR, Operations
New York, NY, USA
Posted on Nov 13, 2024
Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Nyca Partners, Morgan Stanley, JPMorgan Chase Strategic Investments, Temasek, Molten Ventures, Eurazeo, Intesa Sanpaolo, Standard Chartered Ventures, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We’re regularly cited as having a great workplace culture and have been named the best place to work in New York City by Crain’s, for two years in a row. We are also listed in Crain’s 2022 Fast 50 – as one of the fastest-growing businesses in New York City.
We are seeking a motivated and eager People Operations Coordinator to support the delivery of exceptional people experiences for our office in the US and employees globally. The People Operations team at Thought Machine ensures strong quality, experience, and process throughout the employee journey. We support employees from hire to separation, including onboarding, job status changes, data and reporting, benefits, payroll, and offboarding.
This is a full-time role based in our New York City office.
Duties
- Support the delivery of core HR processes by liaising with stakeholders and collating and summarising data.
- Ensure HR systems are kept up-to-date, supporting onboarding processes and position management.
- Assist with the delivery of People Operations and People Experience projects.
- Provide high-quality internal customer service to employees.
- Manage employment verification, unemployment, and other governmental agency requests.
- Support Benefits and Compensation administration as needed, coordinating with Payroll to ensure seamless data flow.
- Oversee the People Operations service desk, responding to queries, identifying trends, and proactively building a backlog for process and documentation improvements.
- Take ownership of data quality and integrity, maintaining high accuracy when performing all activities and ensuring an accurate record of all relevant documents and decisions.
- Handle sensitive and confidential information with absolute discretion.
- Ensure the smooth running of the New York office, providing operational support for a seamless employee experience.
- Manage external vendors and ensure sufficient stock supplies.
- Oversee all office porterage, including managing office moves, furniture moves, deliveries, and collections.
- Coordinate security passes, room bookings, and the client/visitor experience.
Requirements
Essential
- BA/BS degree in a human resources-related field preferred or equivalent education and experience.
- Proven ability to work both independently and as part of a team to support priorities and collaboration.
- Ability to multitask and prioritize to meet deadlines.
- Excellent communication and interpersonal skills, with the ability to adapt to a fast-paced environment and changing requirements.
- Strong customer service orientation and ability to establish collaborative working relationships.
- High attention to detail, strong organizational and analytical skills, with the ability to manage confidential data and materials.
- Working knowledge of Workday HRIS system (or other HRIS systems with transferable skills).
- Knowledge or experience with the principles and practices of human resources is preferred.
- Minimum 2 years of People Operations experience.
Desirable
- Knowledge of local employment legislation and its application.
- Interest in training, development, and building organizational cultures.
Compensation
The base salary range for this position is $60,000 - $80,000 annually. Compensation may vary outside of this range depending on factors such as a candidate’s qualifications, skills, competencies, experience, and location.
Applications will close on Monday, 25th November, with interviews taking place during the following two weeks.
Benefits
- Highly competitive salary
- Healthcare, vision and dental
- 25 days holiday
- Unlimited paid safe and sick time
- 401K matching (up to 5%)
- $750 per year flexible spend benefit
- Share options
- Commuter Pass
- Flexible Spending Account (FSA)
- Life and long-term disability insurance
- All the latest tech you need
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.