General information
Job Title
Technical Writer
City
London
Country
United Kingdom of Great Britain and Northern Ireland
Technical Writer
Thought Machine
Marketing & Communications, IT
London, UK
Posted on Jan 7, 2025
Description
Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.
As a Technical Writer, you will be vital in developing clear, concise, and comprehensive documentation for our APIs and other developer-related tools. Your primary responsibility will be to produce high-quality, user-centric documentation that empowers engineers to utilise our APIs effectively. This will involve close collaboration with cross-functional teams, including software engineers, product managers, and client services, to gather relevant information and ensure the accuracy and currency of the documentation.
Duties
- Maintain and enhance existing documentation, including guides, manuals, tutorials, and code samples.
- Collaborate with engineers and product managers to ensure content accuracy and completeness.
- Enhance our documentation site to provide a world-class user experience, including rewriting existing documentation based on user feedback and reviews.
- Refine team documentation processes and style guides.
Requirements
Essential
- Proven experience in technical writing, with a preference for experience using a docs-as-code approach for software documentation.
- Experience in API documentation using Swagger and OpenAPI.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and a commitment to accuracy and consistency.
- Ability to thrive in a fast-paced, rapidly evolving environment.
- Self-motivated with strong organisation and time management skills.
Desirable
- Bachelor's degree in computer science, technical communication, or a related field, or equivalent relevant experience.
Benefits
- Highly competitive salary
- Pension plan (match up to 5%)
- Life insurance - three times annual salary
- Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
- Shared parental leave (matched to our maternity leave for the same point in time)
- 25 days holiday and bank holidays
- Flexible working hours
- Cycle-to-work scheme
- Electric car scheme
- Season ticket loan
- Access to outstanding learning materials and courses
- Sports and hobby clubs, subsidised by Thought Machine
- All the latest tech you need
- Start the day properly with fresh fruit and cereals
- Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
- Two charity days a year
- Weekly food pop-up
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.