Technical Community Support Specialist
IT, Customer Service
Ho Chi Minh City, Vietnam
Posted on Thursday, November 23, 2023
- Provide exceptional technical support to the Axie and Ronin community on Discord.
- Collaborate with community members to identify and troubleshoot problems effectively.
- Communicate complex technical information in a clear and understandable manner.
- Foster a positive and collaborative atmosphere within the community.
- Regularly update community members on technical developments and issue resolutions.
- Read and understand code to diagnose and resolve technical issues.
- Actively learn and improve coding skills to better assist the community.
- Build small community tools to enhance user experience and support community growth.
- Think creatively and out of the box to provide innovative solutions to individual problems.
- Proactively identify trends and patterns in technical issues, working towards preventing recurring problems.
Learning and Adaptability:
- Demonstrate a strong willingness to learn and stay updated on the latest industry trends.
- Adapt quickly to new technologies and tools that can improve community support.
- Fluent in written and spoken English.
- Proficient in reading and understanding code.
- Strong communication skills, both written and verbal.
- Open mindset and ability to work collaboratively in a team.
- Willingness to learn to code and adapt to evolving technologies.
- Ability to think creatively and find innovative solutions to technical challenges.
- Previous experience in technical support or a related field is a plus.
- Familiarity with blockchain and gaming technologies is advantageous.