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Technical Community Support Specialist

Axie Infinity

Axie Infinity

This job is no longer accepting applications

See open jobs at Axie Infinity.
IT, Customer Service
Ho Chi Minh City, Vietnam
Posted on Thursday, November 23, 2023

Community Support:

  • Provide exceptional technical support to the Axie and Ronin community on Discord.
  • Collaborate with community members to identify and troubleshoot problems effectively.

Communication:

  • Communicate complex technical information in a clear and understandable manner.
  • Foster a positive and collaborative atmosphere within the community.
  • Regularly update community members on technical developments and issue resolutions.

Coding Skills:

  • Read and understand code to diagnose and resolve technical issues.
  • Actively learn and improve coding skills to better assist the community.
  • Build small community tools to enhance user experience and support community growth.

Problem Solving:

  • Think creatively and out of the box to provide innovative solutions to individual problems.
  • Proactively identify trends and patterns in technical issues, working towards preventing recurring problems.

Learning and Adaptability:

  • Demonstrate a strong willingness to learn and stay updated on the latest industry trends.
  • Adapt quickly to new technologies and tools that can improve community support.

Qualifications:

  • Fluent in written and spoken English.
  • Proficient in reading and understanding code.
  • Strong communication skills, both written and verbal.
  • Open mindset and ability to work collaboratively in a team.
  • Willingness to learn to code and adapt to evolving technologies.
  • Ability to think creatively and find innovative solutions to technical challenges.

Experience:

  • Previous experience in technical support or a related field is a plus.
  • Familiarity with blockchain and gaming technologies is advantageous.

This job is no longer accepting applications

See open jobs at Axie Infinity.